Tech Support at AUSWEB

AUSWEB is one of the leading Shared, Virtual & Dedicated Server web hosting providers in Sydney/Australia. We have just expanded our business with a new office in Paddington and we are looking for a highly motivated and enthusiastic IT all rounder to join our core team and continue our growth in the web hosting & domain market.

Role: Technical Support – Full Time – Paddington

Primary Duties:

Technical support for web hosting customers via Telephone and Online Support Helpdesk
Customer Sales Support for potential new Web Hosting and Virtual/Dedicated Server customers
Working with web hosting control panels such as cPanel/WHM & Plesk for web hosting customers
Troubleshooting problems within a webhosting environment, Database/Mail/DNS issues etc.
Online SEO, networking & presence, news/blog/documentation and tutorial writing
Skills required:

Excellent communication skills and presentation both written and verbal, customer service skills a priority!
Ability to relate complex issues in simple terms for customers with limited technical knowledge
Can communicate effectively within a team and follow through with a range of duties simultaneously
Keen interest in websites & hosting, experience with hosting control panels such as cPanel/WHM, Plesk or otherwise. Some knowledge of HTML/CSS and common PHP/MySQL scripts & standards etc.
Basic understanding of networking & hosting principles/standards and ability to quickly learn, identify & troubleshoot problems
Self-motivation & willingness to learn, can show initiative and show follow through & results
Additional Skills favoured:

Advanced knowledge of popular PHP/MySQL scripts & tools eg. WordPress, Joomla and E-Commerce shopping carts etc. web design/development & SEO skills.
Linux experience from CentOS/RedHat to Debian/Ubuntu/Fedora etc. intermediate to advanced
Virtualisation experience – XEN, OpenVZ/Virtuozzo, VMware ESX/vSphere highly regarded.
Being an active participant in relevant online communities for web hosting & IT eg. web hosting design & development or scripting communities & forums
The right candidate need not tick every box as you will learn on the job. We're looking for someone with the right attitude and willingness to learn, personality and initiative goes a long way! There are great opportunities for candidates with the right work ethic to show their strengths and move into junior system & network admin roles, as well as continuing qualifications.

Role Requirements:
Must be an Australian citizen or resident
Must live within Sydney/Australia
Location: Paddington
Salary: Full-Time salary – 3 Month Trial to start

How to apply:

Please send your application to: jobs A.T.
Please include on your application:
* Cover Letter
* Current CV
* When you are available to start