National IT Support Officer, The Wilderness Society Inc

The Wilderness Society (TWS) is Australia’s leading community-based, not-for-profit environmental advocacy organisation dedicated to the protection and restoration of our wilderness and wildlife under our ‘WildCountry’ vision for Australia.

TWS was established in 1976 to help save the Franklin River and has since played an important role in many of Australia’s great conservation campaigns. Kakadu, the Daintree, SW Tasmanian Wilderness, the forests of Eastern and Western Australia, and the wilderness of Antarctica are among the many places TWS has helped protect.

Building on these successes, TWS has developed the ‘WildCountry’ continent-wide plan for protecting Australia’s areas of outstanding conservation value – our forests, woodlands, waterways, alpine areas, arid and wetlands, coasts and marine areas. ‘WildCountry’ provides a science-based framework for conservation priorities to give long-term relevance to today’s environmental campaigns and promote close cooperation across a wide range of community conservation programs.

TWS Organisational Purpose

To protect, promote and restore wilderness and natural processes across Australia for the survival and ongoing evolution of life on Earth.

TWS Organisational Values

Passion for our purpose (courage, strength of conviction, determination)

The power of people to make change

Organisational independence and integrity

Compassion (valuing & supporting people, respecting & having integrity in dealing with others)

Commitment to success in protecting the environment (winning immediate campaigns and achieving long term change)

TWS is an equal opportunity employer that places great importance on principles of non-violence and consensus decision-making.

Job Title: National IT Support Officer
Employer: The Wilderness Society Inc.
Location: Level 1, 288 Brunswick Street, Fitzroy, Victoria.
Salary: Negotiable, salary range provided on application.
Hours: Full time – 37.5 hours per week. The position will involve rostered call-out duties outside the standard working hours

TWS Organisational Context

TWS has offices throughout Australia which are supported nationally by the Information Technology Operations & Projects team. The ITOP team is responsible for providing the IT operations, administration and support services which underpin the crucial campaign and fundraising activities of TWS.

Job Description

The Support Officer primary role is to provide day-to-day support of TWS Inc offices’ IT systems and computer users, and for providing some phone and email support to our other offices. The Support Officer will be part of a dynamic, hard-working team where many of the duties below are shared to distribute the workload.

This role requires a well motivated and self starting person with initiative, who is comfortable and competent whilst physically separated from the rest of the ITOP team.

Key Responsibilities

The key responsibilities of this role are as follows:

- Primary IT helpdesk/troubleshooting/support/training for TWS Inc staff, except for database issues
- IT helpdesk/troubleshooting/support/training by phone, email and remote control for TWS Inc staff in other offices.
- Hardware and software installation and maintenance
- Developing and documenting effective procedures for improving the internal IT operations of TWS and carrying out the appropriate training of staff
- Hardware and software purchasing (including licensing) and distribution
- Support for, and assistance with, development of TWS Standard Operating Environment for desktop computers and office servers
- Daily maintenance and monitoring of data backup system.
- Administer anti virus security infrastructure for TWS Inc PCs and assist with anti virus software deployment for other sites;
- Assist with maintaining TWC Inc IT asset register.

Selection Criteria

- A strong commitment to TWS purpose and values
- Experience in support of desktop applications running in a Microsoft environment, including MS Office
- Experience in the support and maintenance of desktop operating systems in a networked environment
- Experience working directly with users providing face-to-face and telephone support
- Experience in the support of PC hardware and software platforms
- Understanding of Linux systems an advantage
- Excellent written and oral communication skills
- Ability to maintain support documentation
- Demonstrated ability and willingness to impart knowledge to IS colleagues and users
- Ability to work on own initiative whilst working collaboratively as part of a team
- Attention to detail and accuracy

Desirable Qualifications

- Information Technology Certificate (TAFE) or equivalent
- PC Support Certificate (TAFE) or equivalent
- Microsoft Certification such as MCP, MCSA or MCSE.


The position reports to the National IT Operations and Projects Manager..

Application Details and Closing Date

For further information regarding this position, please contact Craige McWhirter on or 03 62701 701.

To apply for this position, please email your application, including resume and statement addressing the selection criteria, to Doug Strohfeld, HR Manager, at

The closing date for applications for this position is 12 noon Monday, 28 February, 2011.