Why Everyone Needs a Bugmaster
A talk on why all organizations (large and small, proprietary and open) should have a bugmaster. What are the benefits, expectations, and differences between traditional QA and a good bugmaster? Does the notion of a bugmaster carry over from open source to proprietary software? Should it? The talk will also cover the essential question 'what is a bugmaster anyway?' The talk will include anecdotes and lessons learned from several years as a bug volunteer, first with the mozilla project, then with gnome, and as part of successful projects with Sun, Novell, and Ximian.
While an undergraduate computer science and political science major at Duke University, Luis worked as a a volunteer with the Mozilla project's QA team. After graduation, Luis was hired to lead and organize the QA process for Ximian's Evolution PIM. After the sucessful release of Evolution, Luis began working on the GNOME desktop's 2.0 release, successfully planning and executing a QA plan that tied together professional QA from Sun, Inc. and QA volunteers from all over the globe. The eventual result of the plan was the GNOME 2.0 desktop, widely considered the most stable and bug-free release GNOME has yet had. Since then, Luis has lead teams at Ximian and Novell to deliver commercial Linux desktop products based on GNOME 2.2 and 2.6, while trying to remain active in GNOME via the board and bugsquad.